Fenwick Shores, Tapestry Collection by Hilton

I was a little skeptical from the photos online, but they are very accurate. Nicely furnished rooms, the pool deck and proximity to the beach(about a 60 yard walk). What a great place! Staff are super friendly. The area is at the very top of Fenwick, so not crowed at all. Quiet but plenty around for food and activities. 5 minutes to 142 st. And northern OC.

So while this is indeed a three star review, there are a few things that if improved upon would take this to a five star review, and would allow us to stay here again! We checked in on a Friday and left on a Monday, and I will say you cannot beat the location, it is a block and a half from the beach, so if you need to run back to your room to get anything, it’s a five minute walk at best and it’s also part of the beach, where people won’t have permits and so you won’t be in a super crowded area; location is perfection.

Service, was somewhat difficult, because everyone was nice, but they were extremely lackadaisical. You could see it any given time during the day, people were waiting for front desk. People were waiting for the restaurant. It felt like they were completely shortstaffed, although the staff that was there was kind. Attention to detail was missing, because not only was the same stain in the elevator from Friday through Monday, but there was dirt on the floor in our room, and some stray hairs in the bathroom, (which makes me ill just thinking about it), but again it speaks to that lack of attention to detail by the cleaning staff. another example is one young woman who I watched vacuum the main lobby, was on her phone, looking a bit bored with what she was doing, and so it feels as though there may not be a standard to which they are expected to be held. In addition to the attention to detail, there were 4 to 5 different products in the bathroom and when I say products, I don’t mean items, I mean brands, which is confusing, because it should be cohesive.

We ran out of body wash, which they gave us a full bottle to replace it, but there was also no lotion. So again attention to detail means that the staff is checking these things regularly. That didn’t seem to be the case. If the cleaning was improved, and staffing was increased, I do think this could go to a five star hotel, and would happily come back when that occurs!

Great location near the beach. Our “water view” room had a view over the 4-lane road. They have a cute little pool on the second floor. Parking is free but tightly monitored. I appreciated the book library. The front desk people were so lovely. They have bikes you can use, like a high end resort. Robes in the room. Nice towels. Wide, bright hallways. The kitchenette with a refrigerator, sink and microwave is convenient. I like that they have 4 cubbies by the front entrance for stuff.

They have daily maid service that empty the trash and replace towels but they don’t make the bed. There was sand in the bed before I even went to the beach. The baseboards needed a wipe down and the shower could use some bleach in spots.