Fenwick Shores, Tapestry Collection by Hilton

Very nice, newish hotel on the ocean block with an easy walk to the beach. One hitch with reservations is that they cannot tell you if you can reserve an ocean front room. You do hear constant traffic from the rooms. The pool is nice. The pool bar does not offer happy hour prices- you need to go to the 1st floor bar. They offer free bikes. But Beware the fine print, they charge $15/day for parking and did not mention it in an email nor when I received my parking sticker. I thought that was deceptive. Overall, a decent stay.

This is a great hotel. The staff is extremely friendly across the board. Room was big enough to handle a family of 5 (2 adults, 3 kids). Housekeeping was attentive daily. On-site restaurant was modest but good enough for a quick bite or breakfast. Pool is heated, staff said 82 degrees but it was not quite there. However, on a sunny October 70 degree day it was still arm enough to use. Beach is one block away although the beach entrance requires walking up and down a hill of sand. Area around the hotel is pretty quiet, mostly residential except for a few restaurants and stores.

The hotel itself is lovely. The rooms are clean and comfortable. I was not impressed with their customer service. For my wedding we chose to hold a block at the Fenwick Shores and book our suites for our wedding night. When the reservation for the suites was made, I communicated with the sales manager I would be having a makeup artist come to my suite for services along with 6 bridesmaids. She advised the room was not spacious enough for that many people and our things - so she offered the meeting room. She went as far as taking photos of the room and confirming via email we would have the conference room to get ready in, and the bridesmaids could keep their things in my suite. She mentioned there would be a $250 cleaning fee and that was it. The morning of my wedding my girls and I went to the conference room and started to get ready. My makeup and hair people came and set up their things, it was great. UNTIL their staff came in at 7:30am to question why we were in the room because an event was booked for 8:00am. Their sales manager double booked the space, my girls and I had to pause getting ready to move elsewhere because of their incompetence. It delayed our timeline by 30 minutes and all Hilton Shores had to say was, “we’re sorry for the miscommunication” and kicked us out of the conference room. They handed us keys to the suite Next door, free of charge and called it a day. I did not expect a full refund by any means, but maybe a little more consideration. A discount on our suites to show the acknowledgement of their mess up? Considering we spent about $800 in total for our stay. I was informed the conference room had been booked for an entire YEAR for the event at 8:00am. Their sales manager showed complete lack of attention to detail and my wedding day was delayed because of it. She came to the room to verbally apologize which seemed completely disingenuous.
I’m not impressed with their managing staff whatsoever and will not be back.