Al Casapulla's Subs & Steaks

I’ve been to a ton of shops where they sell pizza and subs. I ordered 2 small subs at $9.50 a sub and old bay fries. We waited over 20 + minutes for our food while others who ordered after us got their food. Now to the subs. 3/5 stars. The meat slices are thin and not very big as you can see in my pictures. I did notice that they hand sliced your meats which is a very good thing so that’s definitely a plus. The fries were cold. As far as overall experience 3/5 stars is a good rating.

First time stopping here while in the area. Read over posts and reviews and thought we’d give it a try. Definitely was hoping for a better outcome than we had. Sub was decent, bread was fresh (which is a plus), old bay fries were cold. We waited over 20 mins for two small cold subs and a fry. Other people that came in and ordered after us got their food before we did until we checked at counter about ours and it had been done just sitting.

These people are criminals!
Back in February 2024, I had bought $500 in gift cards as this was one our favorite places to order from. The food was so good and service was great!

There was no mention at all of the place being sold until it was sold. Around March (not positive on date) I believe there was a Facebook post that the place had been sold to employees that worked there. Went a few times and noticed the food went downhill and used some of my gift cards. Went last month (November) and used part of my gift card and received a paper certificate for what was left on the card. Was only going to use up the gift cards. However, the food went so downhill, I just couldn’t eat it several times a week or month.

Today, I placed an order for pick up and when I went to the counter there was a sign saying that as of September 5, I believe it said, that gift cards are void. Say what? I still have almost $200 in gift cards and you’re saying you are not accepting them?

What appeared to be the manager or owner, not sure would not accept the gift card for my order. Stating that the business was sold and they put the sign up letting people know they were not accepting the gift cards after September. Funny right, because they accepted it last month. This was mind you, in the take out area of the business. I have not been in the take out area of the business since I bought these gift cards back in February. Not on the windows outside, not on the doors, not on social media pages and not in the local newspaper. This is a resort town that people don’t live here year round. They put a sign inside the to go area to let people know!?!? WOW!

So I asked why it wasn’t publicized on their Facebook page or anywhere else as not everyone goes inside here. You have to notify people better than this. No response just said the sign was there.

First I was told the business was sold in early 2024 then she said in May. So which is it?

So, $80 worth of food was left there because I was not giving these crooks any more money of mine.

Al should have NEVER been selling gift cards if he was planning on selling the business. Don’t even try and say you didn’t know because businesses are not decided to sell overnight unless the person dies and even then it’s not overnight and Al is still alive! The business was sold to employees that worked there, so they knew gift cards were still being sold. They knew people had these cards and they decided they were going to screw them by placing a sign inside the to go area that cards would be voided in September. Let’s not put it on the Facebook page because that’s where people will see it. Let’s not mention it to the local newspaper because people read that. CRIMINALS!

This also explains why the food has gone so down hill in the past year. Skimpy sandwiches. Nothing like they are photographed on their social media pages. Quality just isn’t there anymore. The nice customer service isn’t either.

Beware! New owners are horrible and scammers! So now they are selling certificates that prob will be “voided” come February 2025! Make sure you stop in daily to see if there is a sign stating that the certificates will be voided soon for those gift certificates that many are purchasing for the holidays. Just horrible! What a sin for a business to do to local loyal customers.